The research examines the relationships among three dimensions of logistics service performance (operational, relational, and cost performance), customer satisfaction, customer loyalty, and market share. Perceptions of customers of third party logistics (3PL) providers are used to assess 3PL perform
MARKETING/LOGISTICS RELATIONSHIPS: INFLUENCE ON CAPABILITIES AND PERFORMANCE
✍ Scribed by Patricia J. Daugherty; Haozhe Chen; Daniel D. Mattioda; Scott J. Grawe
- Book ID
- 102286864
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2009
- Tongue
- English
- Weight
- 144 KB
- Volume
- 30
- Category
- Article
- ISSN
- 0735-3766
No coin nor oath required. For personal study only.
✦ Synopsis
Effective marketing/logistics relationships can help to create, develop, and maintain critical capabilities to support long‐term firm success. Recent research focuses on two distinct capabilities—information capabilities and firm‐wide integration. Empirical results are provided confirming the proposed relationship between marketing logistics relationship effectiveness and the two capabilities. Further, the capabilities are shown to positively impact logistics performance.
📜 SIMILAR VOLUMES
The research presents a model that portrays customer‐focused and information‐focused capabilities as interrelated predictors of firm performance. Results show that customer‐focused capabilities are directly related to performance, but that information‐focused capabilities are not. Rather, the latter