✦ LIBER ✦

THE EFFECTS OF LOGISTICS CAPABILITIES ON FIRM PERFORMANCE: CUSTOMER-FOCUSED VERSUS INFORMATION-FOCUSED CAPABILITIES

✍ Scribed by Meng Zhao; Cornelia Dröge; Theodore P. Stank

Publisher: Wiley (John Wiley & Sons)
Year: 2001
Tongue: English
Weight: 128 KB
Volume: 22
Category: Article
ISSN: 0735-3766
DOI: 10.1002/j.2158-1592.2001.tb00005.x

No coin nor oath required. For personal study only.

✦ Synopsis

The research presents a model that portrays customer‐focused and information‐focused capabilities as interrelated predictors of firm performance. Results show that customer‐focused capabilities are directly related to performance, but that information‐focused capabilities are not. Rather, the latter relationship is indirect: information‐focused capabilities are linked to performance via the interrelationship with customer‐focused capabilities.