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The Relative Impact of Service Quality on Service Value, Customer Satisfaction, and Customer Loyalty in Korean Family Restaurant Context

โœ Scribed by Lee, Yong-Ki; Park, Kyung-Hee; Park, Dae-Hwan; Lee, Kyung Ah; Kwon, Yong-Ju

Book ID
120983334
Publisher
Haworth Press Inc
Year
2005
Tongue
English
Weight
734 KB
Volume
6
Category
Article
ISSN
1525-6480

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Airline customer satisfaction and loyalty: impact of in-flight service quality
โœ Myungsook An; Yonghwi Noh ๐Ÿ“‚ Article ๐Ÿ“… 2009 ๐Ÿ› Springer-Verlag ๐ŸŒ English โš– 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi