𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The Impact of Customer Service and Product Value on Customer Loyalty and Purchase Behavior

✍ Scribed by KWOK LEUNG; WAI-KWAN LI; YUK-FAI AU

Book ID
109289748
Publisher
John Wiley and Sons
Year
1998
Tongue
English
Weight
538 KB
Volume
28
Category
Article
ISSN
0021-9029

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πŸ“œ SIMILAR VOLUMES

Airline customer satisfaction and loyalt
Airline customer satisfaction and loyalty: impact of in-flight service quality
✍ Myungsook An; Yonghwi Noh πŸ“‚ Article πŸ“… 2009 πŸ› Springer-Verlag 🌐 English βš– 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi