𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior

✍ Scribed by Youjae Yi; Taeshik Gong


Book ID
108152730
Publisher
Elsevier Science
Year
2008
Tongue
English
Weight
405 KB
Volume
37
Category
Article
ISSN
0019-8501

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