## Abstract When customer familiarity increases, customer expertise is likely to increase. Although expertise is known to affect information processing in several ways, few studies have examined the effects of familiarity on customers' evaluations and behavioral intentions. In this study, it was fo
β¦ LIBER β¦
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
β Scribed by Youjae Yi; Taeshik Gong
- Book ID
- 108152730
- Publisher
- Elsevier Science
- Year
- 2008
- Tongue
- English
- Weight
- 405 KB
- Volume
- 37
- Category
- Article
- ISSN
- 0019-8501
No coin nor oath required. For personal study only.
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