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Effects of physical contact on customers' shopping time and behavior

✍ Scribed by Jacob Hornik

Book ID
105029415
Publisher
Springer US
Year
1992
Tongue
English
Weight
437 KB
Volume
3
Category
Article
ISSN
0923-0645

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## Abstract Theories have suggested that employee diversity can affect business performance both as a result of customer preferences and through changes of relations within the workplace. We examine these theories with data from more than 700 retail stores employing over 70 000 individuals, matched