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The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking

โœ Scribed by Ariff, Mohd Shoki Md; Yun, Leong Ooi; Zakuan, Norhayati; Ismail, Khalid

Book ID
120570120
Publisher
Elsevier
Year
2013
Tongue
English
Weight
415 KB
Volume
81
Category
Article
ISSN
1877-0428

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Airline customer satisfaction and loyalty: impact of in-flight service quality
โœ Myungsook An; Yonghwi Noh ๐Ÿ“‚ Article ๐Ÿ“… 2009 ๐Ÿ› Springer-Verlag ๐ŸŒ English โš– 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi