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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

✍ Scribed by Santouridis, Ilias; Trivellas, Panagiotis

Book ID
120661320
Publisher
Emerald Group Publishing Limited
Year
2010
Tongue
English
Weight
111 KB
Volume
22
Category
Article
ISSN
0954-478X

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✍ Myungsook An; Yonghwi Noh πŸ“‚ Article πŸ“… 2009 πŸ› Springer-Verlag 🌐 English βš– 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi