✦ LIBER ✦

Reaching the heart and mind of the customer: Japan's best practices in customer service

✍ Scribed by Dominique Turpin

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The 2004 AVA/Pfizer Practices of Excelle

📂 Article 📅 2004 🏛 John Wiley and Sons 🌐 English ⚖ 60 KB

The Impacts of Service Quality and Custo

✍ Ariff, Mohd Shoki Md; Yun, Leong Ooi; Zakuan, Norhayati; Ismail, Khalid 📂 Article 📅 2013 🏛 Elsevier 🌐 English ⚖ 415 KB

The Roles of Justice and Customer Satisf

✍ Siu, Noel Yee-Man; Zhang, Tracy Jun-Feng; Yau, Cheuk-Ying Jackie 📂 Article 📅 2013 🏛 Springer 🌐 English ⚖ 242 KB

New service bonds and customer value in

✍ Siu, Noel Yee-Man; Zhang, Tracy Jun-Feng; Dong, Ping; Kwan, Ho-Yan 📂 Article 📅 2013 🏛 Elsevier Science 🌐 English ⚖ 344 KB

How Service Quality Affects Customer Loy

✍ Kuo, Nien-Te; Chang, Kuo-Chien; Cheng, Yi-Sung; Lai, Chia-Hui 📂 Article 📅 2013 🏛 Taylor and Francis Group 🌐 English ⚖ 210 KB

The Relative Impact of Service Quality o

✍ Lee, Yong-Ki; Park, Kyung-Hee; Park, Dae-Hwan; Lee, Kyung Ah; Kwon, Yong-Ju 📂 Article 📅 2005 🏛 Haworth Press Inc 🌐 English ⚖ 734 KB