In 1996, the American Productivity and Quality Center (APQC) initiated a benchmarking study of competitive intelligence practices. John Prescott and Jan Herring were the subject matter experts for the study, which focused on identifying the processes that leading-edge companies use to implement thei
Organizing the competitive intelligence function: A benchmarking study
โ Scribed by Conway L. Lackman; Kenneth Saban; John M. Lanasa
- Publisher
- John Wiley and Sons
- Year
- 2000
- Weight
- 110 KB
- Volume
- 11
- Category
- Article
- ISSN
- 1058-0247
No coin nor oath required. For personal study only.
โฆ Synopsis
This article provides information on the current state of industry practice in the areas of competitive intelligence and market intelligence, and-building on a process model the authors previously developed-discusses how to take a closedloop intelligence process model and evolve it into a living, breathing organization. A benchmarking study of 16 companies was conducted to determine how the market-intelligence function is structured in these enterprises. The study's purpose was to obtain information that can be used as input for organizing and staffing of a market-intelligence function. Implications of how to take a process model and change it into a workable, effective organization are discussed.
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