𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Investigating cross-buying and customer loyalty

✍ Scribed by Werner Reinartz; Jacquelyn S. Thomas; Ganaël Bascoul


Book ID
102150661
Publisher
John Wiley and Sons
Year
2008
Tongue
English
Weight
168 KB
Volume
22
Category
Article
ISSN
1094-9968

No coin nor oath required. For personal study only.


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