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Dimensions of service quality: a study in Istanbul

โœ Scribed by Akan, Perran

Book ID
121846630
Publisher
Emerald Group Publishing Limited
Year
1995
Tongue
English
Weight
30 KB
Volume
5
Category
Article
ISSN
0960-4529

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Service quality researchers to date have paid scant attention to the issue of the dimensions of service quality. Much of the earlier work accepted the content measured by the SERVQUAL instrument. Following the argument that SERVQUAL only reflects the service delivery process, the study empirically e