๐”– Bobbio Scriptorium
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A Revised View of Service Quality Dimensions

โœ Scribed by McDougall, Gordon H.G.; Levesque, Terrence J

Book ID
124075264
Publisher
Informa UK (Taylor & Francis)
Year
1995
Tongue
English
Weight
613 KB
Volume
11
Category
Article
ISSN
0748-4623

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Service quality researchers to date have paid scant attention to the issue of the dimensions of service quality. Much of the earlier work accepted the content measured by the SERVQUAL instrument. Following the argument that SERVQUAL only reflects the service delivery process, the study empirically e