✦ LIBER ✦

E‐service quality: a model of virtual service quality dimensions

✍ Scribed by Santos, Jessica

Book ID: 118258217
Publisher: Emerald Group Publishing Limited
Year: 2003
Tongue: English
Weight: 188 KB
Volume: 13
Category: Article
ISSN: 0960-4529
DOI: 10.1108/09604520310476490

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Quality of service for networked virtual

Quality of service for networked virtual environments

✍ Gracanin, D.; Yunxian Zhou; DaSilva, L.A. 📂 Article 📅 2004 🏛 IEEE 🌐 English ⚖ 242 KB

Toward IP virtual private network qualit

Toward IP virtual private network quality of service: a service provider perspective

✍ Jingdi Zeng; Ansari, N. 📂 Article 📅 2003 🏛 IEEE 🌐 English ⚖ 555 KB

E-service quality in libraries: Explorin

E-service quality in libraries: Exploring its features and dimensions

✍ Peter Hernon; Philip Calvert 📂 Article 📅 2005 🏛 Elsevier Science 🌐 English ⚖ 378 KB

Service quality models: a review

✍ Seth, Nitin; Deshmukh, S.G.; Vrat, Prem 📂 Article 📅 2005 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 922 KB

The generalizability of the effects of r

The generalizability of the effects of retailer e-service quality dimensions

✍ Adam Finn 📂 Article 📅 2010 🏛 Wiley (John Wiley & Sons) 🌐 English ⚖ 281 KB

## Abstract Research on the effects of e‐service quality dimensions on customer satisfaction and behavioural intentions has used cross‐sectional data from customer surveys. To draw managerial implications, such research assumes that model parameters estimated across service provider customers apply

A consumer perspective of E-service qual

A consumer perspective of E-service quality

✍ Xiaoni Zhang; Prybutok, V.R. 📂 Article 📅 2005 🏛 IEEE 🌐 English ⚖ 568 KB