๐”– Bobbio Scriptorium
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Dimensions of hospital service quality: a critical review

โœ Scribed by Pai, Yogesh P.; Chary, Satyanarayana T.

Book ID
121448147
Publisher
Emerald Group Publishing Limited
Year
2013
Tongue
English
Weight
179 KB
Volume
26
Category
Article
ISSN
0952-6862

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Service quality researchers to date have paid scant attention to the issue of the dimensions of service quality. Much of the earlier work accepted the content measured by the SERVQUAL instrument. Following the argument that SERVQUAL only reflects the service delivery process, the study empirically e