✦ LIBER ✦

SERVQUAL revisited: a critical review of service quality

✍ Scribed by Asubonteng, Patrick; McCleary, Karl J.; Swan, John E.

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Interrogating SERVQUAL: a critical asses

✍ Newman, Karin 📂 Article 📅 2001 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 185 KB

Tourism Service Quality: A Dimension-spe

✍ Bhat, M. A. 📂 Article 📅 2012 🏛 SAGE Publications 🌐 English ⚖ 225 KB

Dimensions of hospital service quality:

✍ Pai, Yogesh P.; Chary, Satyanarayana T. 📂 Article 📅 2013 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 179 KB

Assessing the quality of police services

✍ Donnelly, Mike; Kerr, Neil J.; Rimmer, Russell; Shiu, Edward M. 📂 Article 📅 2006 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 222 KB

Assessing the quality of physiotherapy s

✍ Curry, Adrienne; Sinclair, Emma 📂 Article 📅 2002 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 87 KB

Measurement of internal service quality:

✍ Kang, Gi‐Du; Jame, Jeffrey; Alexandris, Kostas 📂 Article 📅 2002 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 109 KB