✦ LIBER ✦

Measurement of internal service quality: application of the SERVQUAL battery to internal service quality

✍ Scribed by Kang, Gi‐Du; Jame, Jeffrey; Alexandris, Kostas

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

A DEA-SERVQUAL Approach to Measurement a

✍ Hakyeon Lee; Chulhyun Kim 📂 Article 📅 2012 🏛 Elsevier 🌐 English ⚖ 269 KB

A DEA-SERVQUAL Approach to Measurement a

✍ Hakyeon Lee; Chulhyun Kim 📂 Article 📅 2012 🏛 Elsevier 🌐 English ⚖ 269 KB

The impact of internal service quality o

✍ Bellou, Victoria; Andronikidis, Andreas 📂 Article 📅 2008 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 76 KB

Assessing the quality of police services

✍ Donnelly, Mike; Kerr, Neil J.; Rimmer, Russell; Shiu, Edward M. 📂 Article 📅 2006 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 222 KB

Assessing the quality of physiotherapy s

✍ Curry, Adrienne; Sinclair, Emma 📂 Article 📅 2002 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 87 KB

INTQUAL ‐ an internal measure of service

✍ Caruana, Albert; Pitt, Leyland 📂 Article 📅 1997 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 51 KB