Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank

✍ Scribed by Newman, Karin

• Book ID: 121840899
• Publisher: Emerald Group Publishing Limited
• Year: 2001
• Tongue: English
• Weight: 185 KB
• Volume: 19
• Category: Article
• ISSN: 0265-2323
• DOI: 10.1108/02652320110388559