Consumers' perceptions of promotional framing of price

✍ Scribed by Indrajit Sinha; Michael F. Smith

• Publisher: John Wiley and Sons
• Year: 2000
• Tongue: English
• Weight: 103 KB
• Volume: 17
• Category: Article
• ISSN: 0742-6046
• DOI: 10.1002/(sici)1520-6793(200003)17:3<257::aid-mar4>3.0.co;2-p

✦ Synopsis

This article focuses on consumer perceptions of transaction value when presented with deals that are equivalent on a unit-cost basis but worded differently. Through an experimental design setting, it examines the effect of three such frames: one, stated in terms of a straight price promotion ("50% off"), the second, as an extra-product or volume promotion ("buy one, get one free"), and a third as a "mixed" promotion ("buy two, get 50% off"). Four typical supermarket categories are considered which permit the investigation of the effect of two category-based moderating factors: stock-up characteristic and price level. Results show that the nature of framing appears to differentially affect consumer perceptions of value from "equivalent" deals. Also, perceptions of deal value from price versus extra-product promotions are moderated by the stockup characteristic of the category. However, consumers' internal reference prices remain unaffected across one-time price and extraproduct promotions. These findings provide some understanding of the role of deal framing on consumers' responses, and offer implications for industry practitioners interested in communicating the maximum value in their deals.