Consumer satisfaction with health-care s
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Teri Root Shaffer; Daniel L. Sherrell
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Article
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1997
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John Wiley and Sons
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English
β 169 KB
π 2 views
The impact of involvement and ambiguity on satisfaction judgments for high-credence property services such as health care has not been studied. This study examines the level and process effects of involvement on satisfaction with two dimensions of a health-care service. We found that higher levels o