✦ LIBER ✦

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

✍ Scribed by Willemijn van Dolen; Ko de Ruyter; Jos Lemmink

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The relationships of customer satisfacti

✍ Hallowell, Roger 📂 Article 📅 1996 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 85 KB

Do employees’ satisfied customers respon

✍ Jung, Hyo Sun; Yoon, Hye Hyun 📂 Article 📅 2013 🏛 Elsevier Science 🌐 English ⚖ 506 KB

The influence of leader empowering behav

✍ Namasivayam, Karthik; Guchait, Priyanko; Lei, Puiwa 📂 Article 📅 2014 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 153 KB

The Effect of Employee Relationships and

✍ Kuzu, Ömür Hakan; Özilhan, Derya 📂 Article 📅 2014 🏛 Elsevier 🌐 English ⚖ 227 KB

An Empirical Investigation on the Econom

✍ Yu, Sui-Hua 📂 Article 📅 2007 🏛 Taylor and Francis Group 🌐 English ⚖ 134 KB

The relative influence of organisational

✍ Malhotra, Neeru; Mukherjee, Avinandan 📂 Article 📅 2004 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 120 KB