Do employees’ satisfied customers respond with an satisfactory relationship? The effects of employees’ satisfaction on customers’ satisfaction and loyalty in a family restaurant

✍ Scribed by Jung, Hyo Sun; Yoon, Hye Hyun

• Book ID: 120021821
• Publisher: Elsevier Science
• Year: 2013
• Tongue: English
• Weight: 506 KB
• Volume: 34
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2013.02.003