๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

When the Customer Bites: What Happens to Customer Service Employees?

โœ Scribed by Stuart D. Sidle

Book ID
124836360
Publisher
Academy of Management
Year
2004
Tongue
English
Weight
691 KB
Volume
18
Category
Article
ISSN
1079-5545

No coin nor oath required. For personal study only.

๐Ÿ“œ SIMILAR VOLUMES

cover
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
โœ Gallagher, Richard S. ๐Ÿ“‚ Fiction ๐Ÿ“… 2013 ๐Ÿ› Amacom ๐ŸŒ English โš– 107 KB ๐Ÿ‘ 1 views

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to u

cover
The amazement revolution: seven customer service strategies to create an amazing customer (and employee) experience
โœ Hyken, Shep ๐Ÿ“‚ Fiction ๐Ÿ“… 2011 ๐Ÿ› Greenleaf Book Group Press ๐ŸŒ English โš– 116 KB ๐Ÿ‘ 2 views

What is amazement? -- The master class -- Role models for amazement -- Create your own amazement revolution.;A guide to the principle of customer amazement. Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization.