Customer-oriented behaviour of front-line service employees: The need to be both willing and able

✍ Scribed by Narumon Pimpakorn; Paul G. Patterson

• Book ID: 116266362
• Publisher: Elsevier
• Year: 2010
• Tongue: English
• Weight: 246 KB
• Volume: 18
• Category: Article
• ISSN: 1441-3582
• DOI: 10.1016/j.ausmj.2010.02.004