Customer Emotion Regulation in the Service Interactions: Its Relationship to Employee Ingratiation, Satisfaction and Loyalty Intentions

✍ Scribed by Medler-Liraz, Hana; Yagil, Dana

• Book ID: 120474820
• Publisher: Heldref Publishing
• Year: 2013
• Tongue: English
• Weight: 179 KB
• Volume: 153
• Category: Article
• ISSN: 0022-4545
• DOI: 10.1080/00224545.2012.729105