The role of emotional wisdom in salesper
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Richard P. Bagozzi; Frank Belschak; Willem Verbeke
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Article
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2010
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John Wiley and Sons
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English
⚖ 161 KB
## Abstract Emotional wisdom is defined as a set of seven dimensions of basic skills and meta‐narratives concerning how to regulate emotions within specific domains in such a way that the individual's and firm's well‐being are tied together. Using operationalizations of emotional wisdom for salespe