𝔖 Bobbio Scriptorium
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The role of expectations in the determination of consumer satisfaction

✍ Scribed by Ved Prakash; John W. Lounsbury

Book ID
112840892
Publisher
Sage Publications
Year
1984
Tongue
English
Weight
735 KB
Volume
12
Category
Article
ISSN
0092-0703

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πŸ“œ SIMILAR VOLUMES

The impact of confidence in expectations
The impact of confidence in expectations on consumer satisfaction
✍ Richard A. Spreng; Thomas J. Page Jr. πŸ“‚ Article πŸ“… 2001 πŸ› John Wiley and Sons 🌐 English βš– 127 KB

## Abstract Research into the construct relationships that form consumer satisfaction has advanced to a stage in which moderator variables need to be examined. The present research proposes and tests confidence in expectations as a potential moderator of these relationships. A laboratory study test