𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The impact of confidence in expectations on consumer satisfaction

✍ Scribed by Richard A. Spreng; Thomas J. Page Jr.

Publisher
John Wiley and Sons
Year
2001
Tongue
English
Weight
127 KB
Volume
18
Category
Article
ISSN
0742-6046

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

Research into the construct relationships that form consumer satisfaction has advanced to a stage in which moderator variables need to be examined. The present research proposes and tests confidence in expectations as a potential moderator of these relationships. A laboratory study tests these hypotheses and finds support for them. Specifically, high‐confidence subjects use both disconfirmation and perceived performance to form feelings of satisfaction, whereas low‐confidence subjects use only perceived performance. Implications for both research and managerial practice are discussed. © 2001 John Wiley & Sons, Inc.

📜 SIMILAR VOLUMES

Measuring consumer perception of product
Measuring consumer perception of product creativity: Impact on satisfaction and purchasability
✍ Diana Horn; Gavriel Salvendy 📂 Article 📅 2009 🏛 John Wiley and Sons 🌐 English ⚖ 120 KB

## Abstract In the current value‐based economy, product creativity is a potential resource for organizations to compete, thus emphasizing the need for product creativity measurement. Two studies were performed to refine and validate a previously tested model and measurement of consumer perception o

The mediating effect of satisfaction on
The mediating effect of satisfaction on consumers' switching intention
✍ Carmen Antón; Carmen Camarero; Mirtha Carrero 📂 Article 📅 2007 🏛 John Wiley and Sons 🌐 English ⚖ 380 KB

## Abstract Most previous research on consumers' switching intention has focused on individual variables that have immediate effects on consumers' intentions or behaviors, rather than analyzing it as a complex phenomenon. This article provides evidence that some service provider behaviors precipita

The effect of expertise on consumers' sa
The effect of expertise on consumers' satisfaction with the use of interactive recommendation agents
✍ Hung-Jen Su; Lucette B. Comer; Sanghyun Lee 📂 Article 📅 2008 🏛 John Wiley and Sons 🌐 English ⚖ 160 KB

## Abstract Based on cost‐benefit theory and the value‐percept diversity model, this study investigates the underlying mechanism that makes consumers feel satisfied with the use of interactive recommendation agents (IRAs). The format of IRAs was manipulated experimentally (attribute‐based format/be

The impact of membership fees on consume
The impact of membership fees on consumer attitude and choice
✍ Alan S. Dick; Kenneth R. Lord 📂 Article 📅 1998 🏛 John Wiley and Sons 🌐 English ⚖ 146 KB 👁 2 views

This study examined the impact of membership fees on consumer attitude and purchase behavior. Subjects participated in a computerized simulated shopping experiment, and chose between three competing videotape rental stores, receiving feedback about purchase utility on each occasion. Manipulations in