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Validity and reliability of the confirmation of expectations paradigm as a determinant of consumer satisfaction

โœ Scribed by Ved Prakash

Book ID
112832821
Publisher
Sage Publications
Year
1984
Tongue
English
Weight
523 KB
Volume
12
Category
Article
ISSN
0092-0703

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๐Ÿ“œ SIMILAR VOLUMES

The impact of confidence in expectations
The impact of confidence in expectations on consumer satisfaction
โœ Richard A. Spreng; Thomas J. Page Jr. ๐Ÿ“‚ Article ๐Ÿ“… 2001 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 127 KB

## Abstract Research into the construct relationships that form consumer satisfaction has advanced to a stage in which moderator variables need to be examined. The present research proposes and tests confidence in expectations as a potential moderator of these relationships. A laboratory study test