๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

The Future of Customer Contact

โœ Scribed by N Millard; T Coe; M Gardner; A Gower; L Hole; S Crowle

Book ID
111564744
Publisher
Springer
Year
2000
Tongue
English
Weight
46 KB
Volume
18
Category
Article
ISSN
1358-3948

No coin nor oath required. For personal study only.

๐Ÿ“œ SIMILAR VOLUMES

The future of customer control
The future of customer control
โœ Doll, D.R. ๐Ÿ“‚ Article ๐Ÿ“… 1990 ๐Ÿ› IEEE ๐ŸŒ English โš– 766 KB
The future of custom MOS
The future of custom MOS
โœ G. Shenton ๐Ÿ“‚ Article ๐Ÿ“… 1983 ๐Ÿ› Elsevier Science ๐ŸŒ English โš– 457 KB
Customer retention when the customer's f
Customer retention when the customer's future usage is uncertain
โœ Tiffany Barnett White; Katherine N. Lemon; John E. Hogan ๐Ÿ“‚ Article ๐Ÿ“… 2007 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 379 KB

## Abstract Consumers are often uncertain about how much they will use a service in the future (e.g., health clubs, credit cards, cell phones), yet the effects of this uncertainty on customer retention have not been studied. This research investigates factors influencing consumers' decisions about