✦ LIBER ✦

THE EFFECT OF SERVICE QUALITY AND EXPECTATIONS ON CUSTOMER COMPLAINTS

✍ Scribed by SILKE J. FORBES

Book ID: 110943148
Publisher: John Wiley and Sons
Year: 2008
Tongue: English
Weight: 153 KB
Volume: 56
Category: Article
ISSN: 0022-1821
DOI: 10.1111/j.1467-6451.2008.00338.x

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