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Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust

✍ Scribed by Setó-Pamies, Dolors

Book ID
118058825
Publisher
Taylor and Francis Group
Year
2012
Tongue
English
Weight
153 KB
Volume
23
Category
Article
ISSN
1478-3363

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Airline customer satisfaction and loyalty: impact of in-flight service quality
✍ Myungsook An; Yonghwi Noh 📂 Article 📅 2009 🏛 Springer-Verlag 🌐 English ⚖ 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi