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Linking the hierarchical service quality model to customer satisfaction and loyalty

✍ Scribed by Leisen Pollack, Birgit

Book ID
118172086
Publisher
Emerald Group Publishing Limited
Year
2009
Tongue
English
Weight
329 KB
Volume
23
Category
Article
ISSN
0887-6045

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πŸ“œ SIMILAR VOLUMES

Airline customer satisfaction and loyalt
Airline customer satisfaction and loyalty: impact of in-flight service quality
✍ Myungsook An; Yonghwi Noh πŸ“‚ Article πŸ“… 2009 πŸ› Springer-Verlag 🌐 English βš– 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi