Hiding Customer Complaints: Studying the Motivations and Forms of Service Employees' Complaint Concealment Behaviours

✍ Scribed by Lloyd C. Harris; Emmanuel Ogbonna

• Book ID: 110977590
• Publisher: John Wiley and Sons
• Year: 2009
• Tongue: English
• Weight: 279 KB
• Volume: 21
• Category: Article
• ISSN: 1045-3172
• DOI: 10.1111/j.1467-8551.2008.00617.x