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The effect of perceived congruence of communication on service quality of customer-contact subordinates: Mediating the role of self-perceived performance

✍ Scribed by Özbek, Mehmet Ferhat ;Yuldashev, Davran

Book ID
113109009
Publisher
Springer-Verlag
Year
2010
Weight
532 KB
Volume
2
Category
Article
ISSN
2005-3274

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