Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust

✍ Scribed by Yujong Hwang; Dan J. Kim

• Book ID: 113570585
• Publisher: Elsevier Science
• Year: 2007
• Tongue: English
• Weight: 305 KB
• Volume: 43
• Category: Article
• ISSN: 0167-9236
• DOI: 10.1016/j.dss.2006.12.008