𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators

✍ Scribed by Hsu, Chia-Lin; Chang, Kuo-Chien; Chen, Mu-Chen

Book ID
118792914
Publisher
Springer
Year
2011
Tongue
English
Weight
398 KB
Volume
10
Category
Article
ISSN
1617-9846

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## Abstract This article aims to build on previous research analyzing the effects of perceived justice on customers' satisfaction with service recovery and the attitudinal consequences of the recovery strategies firms adopt after service failures occur. The results obtained from a conceptual model