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Service worker role in encouraging customer organizational citizenship behaviors

โœ Scribed by Liliana L. Bove; Simon J. Pervan; Sharon E. Beatty; Edward Shiu


Book ID
116618354
Publisher
Elsevier Science
Year
2009
Tongue
English
Weight
347 KB
Volume
62
Category
Article
ISSN
0148-2963

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## Abstract This article draws on social exchange theory and the theory of other orientation to examine how job satisfaction and individual differences are related to organizational citizenship behavior (OCB). Previous research specifying a direct effect for individual differences on OCB has yielde