๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Service worker role in encouraging customer organizational citizenship behaviors

โœ Scribed by Liliana L. Bove; Simon J. Pervan; Sharon E. Beatty; Edward Shiu

Book ID
116618354
Publisher
Elsevier Science
Year
2009
Tongue
English
Weight
347 KB
Volume
62
Category
Article
ISSN
0148-2963

No coin nor oath required. For personal study only.

๐Ÿ“œ SIMILAR VOLUMES

The role of other orientation in organiz
The role of other orientation in organizational citizenship behavior
โœ Scott W. Lester; Bruce M. Meglino; M. Audrey Korsgaard ๐Ÿ“‚ Article ๐Ÿ“… 2008 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 117 KB ๐Ÿ‘ 1 views

## Abstract This article draws on social exchange theory and the theory of other orientation to examine how job satisfaction and individual differences are related to organizational citizenship behavior (OCB). Previous research specifying a direct effect for individual differences on OCB has yielde