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Service Encounter Conceptualisation: Employees' Service Behaviours and Customers' Service Quality Perceptions

โœ Scribed by Farrell, Andrew M.; Souchon, Anne L.; Durden, Geoffrey R.

Book ID
127101546
Publisher
Westburn Publishers Ltd
Year
2001
Tongue
English
Weight
187 KB
Volume
17
Category
Article
ISSN
0267-257X

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