✦ LIBER ✦

Employee and Customer Perceptions of Service Quality in an Indian Firm

✍ Scribed by Mahesh Subramony; Terry A. Beehr; C. Merle Johnson

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Service Encounter Conceptualisation: Emp

✍ Farrell, Andrew M.; Souchon, Anne L.; Durden, Geoffrey R. 📂 Article 📅 2001 🏛 Westburn Publishers Ltd 🌐 English ⚖ 187 KB

Employee and customer perceptions of ser

✍ Comila Shahani-Denning 📂 Article 📅 2000 🏛 Springer 🌐 English ⚖ 493 KB

Service quality and the congruency of em

✍ Allen Klose; Todd Finkle 📂 Article 📅 1995 🏛 John Wiley and Sons 🌐 English ⚖ 507 KB

Service quality perceptions and customer

✍ Prentice, Catherine 📂 Article 📅 2013 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 92 KB

The impact of employee behaviour on cust

✍ Kattara, Hanan Saad; Weheba, Dina; El-Said, Osman Ahmed 📂 Article 📅 2008 🏛 Palgrave Publishers Ltd. 🌐 English ⚖ 200 KB

Customer perceptions of service quality:

✍ Sureshchandar, G. S.; Rajendran, Chandrasekharan; Kamalanabhan, T. J. 📂 Article 📅 2001 🏛 Taylor and Francis Group 🌐 English ⚖ 233 KB