𝔖 Bobbio Scriptorium
✦   LIBER   ✦

MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

✍ Scribed by Mohammed Rafiq; Harlina S. Jaafar

Publisher
Wiley (John Wiley & Sons)
Year
2007
Tongue
English
Weight
447 KB
Volume
28
Category
Article
ISSN
0735-3766

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✦ Synopsis

Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in the context of the third‐party logistics industry in the UK. The 3PL setting was considered a logical progression for testing the instrument versus the original in‐house logistics service provider. The study is based on a cross sectional mail survey of the customers of third‐party logistics service providers.

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