## Abstract This article aims to build on previous research analyzing the effects of perceived justice on customers' satisfaction with service recovery and the attitudinal consequences of the recovery strategies firms adopt after service failures occur. The results obtained from a conceptual model
β¦ LIBER β¦
Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
β Scribed by Hu, Hsin-Hui (Sunny); Kandampully, Jay; Juwaheer, Thanika Devi
- Book ID
- 111982267
- Publisher
- Frank Cass & Co. Ltd
- Year
- 2009
- Tongue
- English
- Weight
- 160 KB
- Volume
- 29
- Category
- Article
- ISSN
- 0264-2069
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