𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

✍ Scribed by Hu, Hsin-Hui (Sunny); Kandampully, Jay; Juwaheer, Thanika Devi


Book ID
111982267
Publisher
Frank Cass & Co. Ltd
Year
2009
Tongue
English
Weight
160 KB
Volume
29
Category
Article
ISSN
0264-2069

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πŸ“œ SIMILAR VOLUMES


Perceived justice of service recovery st
✍ Rodolfo VΓ‘zquez-Casielles; Leticia SuΓ‘rez Álvarez; Ana Maria DΓ­az MartΓ­n πŸ“‚ Article πŸ“… 2010 πŸ› John Wiley and Sons 🌐 English βš– 128 KB

## Abstract This article aims to build on previous research analyzing the effects of perceived justice on customers' satisfaction with service recovery and the attitudinal consequences of the recovery strategies firms adopt after service failures occur. The results obtained from a conceptual model

Service quality, perceived value, corpor
✍ Chung-Yu Wang πŸ“‚ Article πŸ“… 2010 πŸ› John Wiley and Sons 🌐 English βš– 73 KB

The current study moves beyond customer-perceived value and corporate image and demonstrates that switching costs are important factors in influencing a customer's decision to stay with a service provider. This work finds support for a contingency model involving customer-perceived value, corporate