✦ LIBER ✦

Reexamining Recovery Paradox Effects and Impact Ranges of Service Failure and Recovery

✍ Scribed by Oh, H.

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

THE JOINT EFFECTS OF SERVICE FAILURE MOD

✍ Mattila, Anna S.; Cho, Wonae; Ro, Heejung 📂 Article 📅 2009 🏛 Haworth Press Inc 🌐 English ⚖ 235 KB

Application of Fairness Theory to Servic

✍ Mccoll-Kennedy, Janet R.; Sparks, Beverley A. 📂 Article 📅 2003 🏛 SAGE Publications 🌐 English ⚖ 167 KB

A Mathematical Model of Service Failure

✍ Zhen Zhu; K. Sivakumar; A. Parasuraman 📂 Article 📅 2004 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 261 KB

The Effects of Severity of Failure and C

✍ Christopher W. Craighead; Kirk R. Karwan; Janis L. Miller 📂 Article 📅 2009 🏛 Production and Operations Management Society 🌐 English ⚖ 277 KB

The dynamic role of “should expectation”

✍ Rungting Tu; Ke Chen; Cheryl C. J. Lin 📂 Article 📅 2009 🏛 Higher Education Press and Springer 🌐 English ⚖ 384 KB

An Empirical Investigation of Customer S

✍ McCollough, M. A.; Berry, L. L.; Yadav, M. S. 📂 Article 📅 2000 🏛 SAGE Publications 🌐 English ⚖ 189 KB