✦ LIBER ✦

An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery

✍ Scribed by McCollough, M. A.; Berry, L. L.; Yadav, M. S.

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Does service recovery affect satisfactio

✍ Yu-Wei Chang; Yu-Hern Chang 📂 Article 📅 2010 🏛 Elsevier Science 🌐 English ⚖ 177 KB

Recovery Voice and Satisfaction After Se

✍ Karande, K.; Magnini, V. P.; Tam, L. 📂 Article 📅 2007 🏛 SAGE Publications 🌐 English ⚖ 218 KB

Customer satisfaction and retail sales p

✍ Miguel I. Gómez; Edward W. McLaughlin; Dick R. Wittink 📂 Article 📅 2004 🏛 Elsevier Science 🌐 English ⚖ 245 KB

Customer Satisfaction, Competition, and

✍ Simon, Daniel H.; Gómez, Miguel I. 📂 Article 📅 2013 🏛 John Wiley and Sons 🌐 English ⚖ 293 KB

Empirical Investigation of Entrepreneuri

✍ Hal B. Pickle and Brian S. Rungeling 📂 Article 📅 1973 🏛 University of Chicago Press 🌐 English ⚖ 159 KB

An Empirical Investigation on the Econom

✍ Yu, Sui-Hua 📂 Article 📅 2007 🏛 Taylor and Francis Group 🌐 English ⚖ 134 KB