Recovery Voice and Satisfaction After Service Failure: An Experimental Investigation of Mediating and Moderating Factors

✍ Scribed by Karande, K.; Magnini, V. P.; Tam, L.

• Book ID: 121733705
• Publisher: SAGE Publications
• Year: 2007
• Tongue: English
• Weight: 218 KB
• Volume: 10
• Category: Article
• ISSN: 1094-6705
• DOI: 10.1177/1094670507309607