✦ LIBER ✦

AN EXPERIMENTAL INVESTIGATION OF JUSTICE-BASED SERVICE RECOVERY ON CUSTOMER SATISFACTION, LOYALTY, AND WORD-OF-MOUTH INTENTIONS 1

✍ Scribed by SHAPIRO, TERRI; NIEMAN-GONDER, JENNIFER M.; ANDREOLI, NICOLE A.; TRIMARCO-BETA, DARLENE

No coin nor oath required. For personal study only.

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