The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions

✍ Scribed by Van Vaerenbergh, Y.; Lariviere, B.; Vermeir, I.

• Book ID: 119976286
• Publisher: SAGE Publications
• Year: 2012
• Tongue: English
• Weight: 401 KB
• Volume: 15
• Category: Article
• ISSN: 1094-6705
• DOI: 10.1177/1094670512442786