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Pragmatic Perspectives on the Measurement of Information Systems Service Quality

✍ Scribed by William J. Kettinger and Choong C. Lee

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Service Quality: A Measure of Informatio

✍ Leyland F. Pitt, Richard T. Watson and C. Bruce Kavan 📂 Article 📅 1995 🏛 Association for Information Systems 🌐 English ⚖ 410 KB

Measuring Information Systems Service Qu

✍ Thomas P. van Dyke, Leon A. Kappelman and Victor R. Prybutok 📂 Article 📅 1997 🏛 Association for Information Systems 🌐 English ⚖ 445 KB

Measuring Information System Service Qua

✍ James J. Jiang, Gary Klein and Christopher L. Carr 📂 Article 📅 2002 🏛 Association for Information Systems 🌐 English ⚖ 509 KB

Cautions on the Use of the SERVQUAL Meas

✍ Thomas P. Van Dyke; Victor R. Prybutok; Leon A. Kappelman 📂 Article 📅 1999 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 815 KB

A Note on SERVQUAL Reliability and Valid

✍ James J. Jiang; Gary Klein; Suzanne M. Crampton 📂 Article 📅 2000 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 917 KB

On measures of information quality of kn

✍ A.O. Slissenko 📂 Article 📅 1991 🏛 Elsevier Science 🌐 English ⚖ 702 KB