✦ LIBER ✦

Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire

✍ Scribed by Thomas P. van Dyke, Leon A. Kappelman and Victor R. Prybutok

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Cautions on the Use of the SERVQUAL Meas

✍ Thomas P. Van Dyke; Victor R. Prybutok; Leon A. Kappelman 📂 Article 📅 1999 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 815 KB

A Note on SERVQUAL Reliability and Valid

✍ James J. Jiang; Gary Klein; Suzanne M. Crampton 📂 Article 📅 2000 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 917 KB

Using SERVQUAL to Measure the Quality of

✍ Michael Stodnick; Pamela Rogers 📂 Article 📅 2008 🏛 John Wiley and Sons 🌐 English ⚖ 106 KB

An evaluation of airline service quality

✍ Chien-Chang Chou; Li-Jen Liu; Sue-Fen Huang; Jeng-Ming Yih; Tzeu-Chen Han 📂 Article 📅 2011 🏛 Elsevier Science 🌐 English ⚖ 257 KB

Replication of Measures in Information S

✍ William J. Kettinger; Choong C. Lee 📂 Article 📅 1999 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 425 KB

On the measurability of information qual

✍ Ofer Arazy; Rick Kopak 📂 Article 📅 2010 🏛 John Wiley and Sons 🌐 English ⚖ 148 KB 👁 1 views