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An evaluation of airline service quality using the fuzzy weighted SERVQUAL method

✍ Scribed by Chien-Chang Chou; Li-Jen Liu; Sue-Fen Huang; Jeng-Ming Yih; Tzeu-Chen Han

Publisher: Elsevier Science
Year: 2011
Tongue: English
Weight: 257 KB
Volume: 11
Category: Article
ISSN: 1568-4946
DOI: 10.1016/j.asoc.2010.07.010

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